Troubleshooting Billing Issues

Having trouble with payments? Here are solutions to common problems.

Payment Failed#

Common Causes#

• Card expired
• Insufficient funds
• Card declined by bank
• Incorrect card details

How to Fix#

1. Go to Settings → Billing
2. Click Update Payment Method
3. Enter correct card details
4. Try the payment again

Card Declined?#

Contact your bank—they may have blocked the transaction for security.

Charged Twice#

If you see duplicate charges:

1. Check your billing history in DailyWorship
2. Compare with your bank statement
3. Sometimes pending charges disappear

If it's a real duplicate:

1. Contact support
2. Provide transaction details
3. We'll investigate and refund if needed

Subscription Not Active#

Paid but don't have premium?

1. Log out and log back in
2. Check Settings → Billing for status
3. Verify the payment completed (check email)
4. Wait a few minutes for processing
5. Contact support if still not active

Can't Find Invoice#

To find past invoices:

1. Go to Billing → Billing History
2. Find the transaction
3. Click Download Invoice

Wrong Amount Charged#

If the amount doesn't look right:

1. Check current pricing on the Pricing page
2. Consider prorations from plan changes
3. Check for applicable taxes
4. Contact support if still incorrect

Refund Requests#

For refund requests:

1. Review our Refund Policy
2. Contact support with:

• Transaction date
• Amount
• Reason for refund

1. We'll review and respond

Currency Issues#

We bill in USD. If you see different amounts:

• Your bank converts to your local currency
• Exchange rates vary
• Small differences are normal

Still Having Problems?#

Contact our support team with:

• Your account email
• Description of the issue
• Screenshots if helpful
• Transaction IDs if available

Related Articles:

• Managing Your Subscription
• Updating Payment Method
• Contact Support