Contacting Support

Can't find the answer in our help center? We're here to help.

Before Contacting Support#

1. Search the help center — Your question may already be answered
2. Check troubleshooting guides — Common issues have solutions here
3. Try clearing cache — Fixes many technical issues

How to Contact Us#

Support Form#

The fastest way to reach us:

1. Go to Contact Support
2. Fill in the form:

• Your email
• Category (billing, technical, account, etc.)
• Subject
• Detailed description

1. Submit your request
2. You'll receive a confirmation email

Email#

You can also email us directly at:

support@dailyworship.net

What to Include#

Help us help you faster:

• Account email — So we can find your account
• Description — What's happening?
• Steps to reproduce — How did this happen?
• Screenshots — If visual, show us
• Device/browser — What are you using?
• What you've tried — What hasn't worked?

For Billing Issues#

Include:

• Transaction date
• Amount
• Last 4 digits of card (for identification only)

For Technical Issues#

Include:

• Browser and version
• Device (phone, computer, tablet)
• Error messages (exact text helps)

Response Times#

We aim to respond within:

• General questions: 24-48 hours
• Technical issues: 24-48 hours
• Billing issues: 24 hours
• Account security: As soon as possible

Priority support may be available for premium members and organizations.

What We Can Help With#

• Account access issues
• Billing and subscription questions
• Technical problems
• Bug reports
• Feature questions
• Content policy questions
• Organization management

What We Can't Do#

• Reset passwords without email verification
• Access your account without authentication
• Recover deleted content (in most cases)
• Provide theological/doctrinal advice

Related Articles:

• Login Problems
• Billing Issues
• Generation Not Working