Setting Up Two-Factor Authentication

Two-factor authentication (2FA) adds extra security to your account. Even if someone gets your password, they can't log in without your phone.

What Is Two-Factor Authentication?#

With 2FA enabled, logging in requires two things:

1. Your password (something you know)
2. A code from your phone (something you have)

This makes your account much harder to hack.

Who Should Use 2FA?#

We recommend 2FA for everyone, but it's especially important for:

• Organization admins
• Worship leaders managing team accounts
• Anyone with billing access
• Users with large song libraries

Setting Up 2FA#

Step 1: Go to Security Settings#

1. Click your profile picture → Settings
2. Select Security
3. Find Two-Factor Authentication

Step 2: Choose Your Method#

We support two 2FA methods:

Authenticator App (Recommended)

• Use apps like Google Authenticator, Authy, or 1Password
• Generates a new code every 30 seconds
• Works offline

SMS Text Message

• Receive codes via text message
• Requires a mobile phone number
• Convenient but less secure than an app

Step 3: Set Up Your Authenticator#

For authenticator apps:

1. Click Set Up Authenticator App
2. Open your authenticator app
3. Scan the QR code shown on screen
4. Enter the 6-digit code from your app
5. Click Verify

Step 4: Save Your Backup Codes#

We'll give you backup codes in case you lose your phone:

1. Copy or download the backup codes
2. Store them somewhere safe (not on your phone!)
3. Each code can only be used once

Logging In with 2FA#

After enabling 2FA:

1. Enter your email and password as usual
2. Enter the 6-digit code from your app
3. Optionally check "Trust this device" for 30 days

Lost Access to 2FA?#

If you lose your phone or can't access your authenticator:

1. Use one of your backup codes to log in
2. Once logged in, set up 2FA again with a new device

If you've lost your backup codes too, contact support.

Related Articles:

• Account Security Tips
• Changing Your Password
• Managing Active Sessions