Fixing Audio Playback Problems

Audio not working? Here are solutions to common playback issues.

No Sound at All#

Check the Obvious#

1. Volume — Is your device volume up?
2. Muted — Is the player muted? Check the speaker icon 🔇
3. DailyWorship volume — Check the in-app volume slider
4. Output device — Is audio going to the right speakers/headphones?

Check Device Audio#

Play audio from another source (YouTube, Spotify) to make sure your device audio works.

Browser Permissions#

Some browsers block audio:

1. Click the lock icon in the address bar
2. Check that audio is allowed
3. Refresh the page

Music Stops or Buffers#

Slow Connection#

• Check your internet speed
• Move closer to WiFi router
• Switch from mobile data to WiFi

Browser Tab Inactive#

Some browsers pause audio when the tab is hidden:

• Keep the DailyWorship tab active
• Or install the PWA for better background audio

Clear Cache#

1. Clear browser cache
2. Refresh the page
3. Try playing again

Audio Sounds Distorted#

Lower the Volume#

Very high volume can cause distortion:

• Lower the in-app volume
• Lower device volume
• Try headphones instead of speakers

Check Output Device#

• Try different headphones/speakers
• Check connections

Browser Issue#

• Try a different browser
• Update your browser

Playback Skipping or Stuttering#

Close Other Tabs#

Too many browser tabs use memory and can cause stuttering.

Check CPU Usage#

If your computer is working hard, audio may skip:

• Close unnecessary apps
• Restart your browser

Download for Offline#

If streaming is problematic:

1. Download the song
2. Play the downloaded file

Can't Play Specific Songs#

Corrupted Generation#

Rarely, a generation may have issues:

• Try regenerating the song
• Contact support if a specific song consistently fails

Unsupported Format#

All songs should be compatible, but if issues persist, try a different browser.

Mobile-Specific Issues#

iPhone/iPad#

• Check Do Not Disturb mode
• Check the silent switch
• Try force-quitting Safari and reopening

Android#

• Check app audio permissions
• Clear app cache
• Try a different browser

Related Articles:

• Audio Quality Options
• Mobile App Guide
• Browser Requirements